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Hello, two days ago i put an offer in the market to buy a premmium bag for 1,1kk. Then someone sold it to me but the premium bag did not appear in my capsule(DP) and my money was gone :( I already searched in my backpack and in my gems and i didnt find anything :/ please help i dont know what to do. I can send screenshot of my offer history if necesary. My name is Amano Jyaku in the game

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Hi!

We're sorry to hear that happened. Unfortunatelly there is a bug in market system and sometimes the market trades are not successful. As a result players lose their money and they don't get the wanted item. We're trying to find the reason of this bug already. We'll try to check your issue but I am not sure if we can help : (

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And maybe you can provide us some information which will help to diagnose the problem? Maybe you lost premium while someone sold you the bag? Anything happened? Maybe you just advanced? Do you have any detailed information about that situation? : )

If you have, please share it with us and maybe we'll be able to fix the market bug sooner! 

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Hello! Thanks for the answer, im really desespered with this because it was almost all my money. I will try to give you all the usefull information i can please help me. 

No i didn't lose premium in hte meantime. When i tryied to find help with this bug another player that i know told me that he was who sold the premium bag, i can ask him for more information if you need to, he told me that he had recieved succesfully the money. I will insert a screenshot of my offer history. If you need anyother information just ask please help me i dont know what to do.

premium bag.png

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So, how many days you had during the trade? How many days had the seller during the trade? What was the seller doing when you were about to buy the bag? Please describe the situation as much detailed as possible : )

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Okay! I made the buy offer just a few hours before the other played sold it to me, like 1-3 hours i think. I was me who made the buy offer, and then the other player accepted my sell offer, and he obteined the money succesfully. Im a Picolo lvl 199, y was level 192 aprox when i made the sell offer. I was hunting in crystal spiders when the other played accepted my buy offer. I didnt die in the hunt. It was  on thursday 21/05 at 20:00 hours aprox (chilean hour, 21:00 brazilean hour).  Any other information that you need just ask me! Thanks for the help!

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